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Frequently
Asked Questions

Curious to know more?

We have the answers...

Where are the nearest airports?

Please ensure you allow extra travel time during rush hour, inclement weather and special events to reach your designated airport London Heathrow 14 miles (39 min) London City 12.5 miles (1hr 3 mins) London Luton 31.8 miles (55 min) London Stanstead 47.5 miles (1hr 24min) London Gatwick 54 miles (1hr 19min)

Where is the nearest ATM?

The nearest ATM is located at Tesco Metro, head towards Bayswater road and turn right. It is less than a 2 minute walk.

Is The Abbey accessible friendly

There are no lifts at The Abbey. None of the ground floor rooms are specially adapted for mobility, hearing or vision impairment and there are some steps to enter the hotel itself required. 

Can you provide baggage assistance

If you do need assistance with your bags please do ask a member of staff.

Where is the nearest car rental

The nearest car rental is an Enterprise rental on Uxbridge Street just a short walk from the hotel. 

What time is check out?

Check out time is 11:00am. Please return leave your key to reception. You can also request a Late Checkout or room extension directly via the SuitePad. Therefore, please go back to the home screen and choose the tile Extend your stay.

Do you provide baby cots?

We are happy to provide travel cots in your room. Please contact us to arrange a cot if it has not been pre-booked.

What happens if I need a doctor?

If you require medical assistance, we recommend using Doctor Call.

What laundry facilities are provided?

In your apartment you will find a door hanger from Laundryheap which contains a QR code. This can be used to download the app and use their laundry facilities. 

What happens in the event of a fire?

Please exit the building via your nearest exit. Our staff will keep you informed of the next steps.

Is there wifi at the hotel?

Complimentary wireless access is available throughout the hotel. See Wifi for details to connect your devices.

Are there irons and ironing boards?

These are located in your wardrobe.

Is there luggage storage?

We can hold your luggage for you, please contact reception and they will assist you.

Is there a supermarket nearby

Supermarket – There is both an M&S simply food and a Little Waitrose around a 2-3 minute walk away on Bayswater road. Turn right out of the building, and right onto Bayswater Road. 

Is there parking?

We do not offer onsite parking, please visit Parkopedia for closest parking spaces. 

Can I bring my pet?

Pets are welcome to stay at The Abbey (but must be by prior arrangement). We would ask that pets are kept off furniture and beds any damage caused will be chargeable. 

Where is the nearest pharmacy?

The nearest pharmacy in Notting Hill Pharmacy is located on Pembridge Road just a 2 minute walk. 

I want to amend my reservation what do I do?

If you made your booking directly, please contact us. If you made your reservation through a 3rd party you will need to contact them. Any amendments will be subject to the conditions of your booking.

How often is room serviced?

Your rooms are serviced daily, however should you require any additional amenities such as toiletries, tea and coffee replenished in the meantime please do let us know. 

Can I smoke?

No smoking is permitted, anyone found to breach this rule will be asked to vacate immediately and be fined. 

What time can I check in?

Check in is from 4pm

What toiletries are supplied?

We supply shampoo, shower gel and soap , should you need anything else please do let us know as we do have toothbrushes, sanitary products and other emergency items if you have forgotten them. 

What is the nearest tube station

Notting Hill, which is only a few minutes walk.

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